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Product dimensions and size guides for COD offers

Size questions need measurements, not words like large or compact alone. Help the buyer compare the actual item with their space while keeping unknown dimensions out of the offer.

COD Club editorial team

Illustration of preparing a cash-on-delivery parcel in a Moroccan workspace

01

Identify the measurement that matters

Different products need different measurements. An organizer may need external dimensions and usable compartments; a wearable item may need an actual size chart; a mount may require attachment spacing. Decide which detail determines fit before preparing a graphic.

Do not copy dimensions from a similar product. Verify the exact listing or ask the responsible team. If no reliable measurement exists, leave the number out and flag the missing detail before promotion.

02

Show units and orientation

Label length, width and height consistently and name the unit. A number without orientation can confuse a buyer even when the measurement is accurate. If your diagram shows external dimensions, say so rather than implying that every compartment has the same usable space.

Use an actual measurement image or verified diagram. Do not resize a photo to imply a dimension you have not measured, and avoid familiar objects as the only proof of exact scale.

03

Explain how the buyer checks fit

Ask the customer to measure the relevant space or item using the same unit. For a shelf accessory, consider door clearance and obstacles as well as the shelf’s width. For clothing, follow a verified garment measurement chart rather than assuming familiar size labels are identical across products.

Do not guarantee fit from a generic label. Clarify any required tolerance only when it is documented; otherwise confirm with the team instead of improvising a technical recommendation.

04

Keep the chart matched to the offer

Check the chart when administration changes the item, option or description. Keep the same measured information in your post and destination page so the customer does not see conflicting sizes. A historical downloaded chart may no longer describe the current product.

Review size-related questions and returns as feedback about clarity, not proof that every buyer measured incorrectly. Improve the explanation with verified information and keep the operational return decision with the responsible team.

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